Issuing a refund for an offline payment

Helpdesk -

If you need to issue a refund for an offline payment, go to Financials > Issue Refund.  Search on the member you want to issue the refund for and after you've processed the refund you'll be asked if you want to delete the payment request related to the refund.  Select the appropriate option.

Note, making an offline refund does not transfer any funds.  It's just simply a way of keeping your numbers accurate on the system.

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