If I set up a direct debit when will fees be taken?

Helpdesk -

If you have made a payment using your bank details, (for a direct debit or bank transfer), payments are usually taken from your account 2-3 working days after the transaction was initiated. 

The company we use to transact these direct debits, is called GoCardless, and you should receive an email shortly after initiating the payment detailing the date that they will be deducting the money from your account.  In this time your payment will show on our system as 'Pending'.

Please note that we do not update payments to say 'Paid' until the money has reached the organisation you are paying which usually takes another 2 working days after the money has been deducted from your account.

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