A members username is their email address.
Members are required to create their own passwords when they login to their account for the first time.
When they submit their password, an activation link will be sent to their email address. Once they click on the link, they will be navigated back to the login page.
Linked members, passwords and username
Linked members share the same username and password as the lead member they are linked to.
If you unlink a member, the system will use their email address as their username and they will be required to create their own password when they go to login to their account.
If a member (or an administrator) forgets their password, upon clicking the ‘Forgot password’ link, they will be asked to create a new password. An activation link will be sent to their email address. Once they click on the link, they will be navigated back to the login page.
Here's a list of common issues that may prevent you from logging in:
- You have created a password but have not received the email that contains the link
to activate your password. In this case, please check your spam folder.
- You have not checked to see if you have received the email to activate your
password and/or you have not clicked on the activation link contained in the email.
- The username and password fields have been pre-populated by your browser but
when you try and login, the system displays 'Invalid username / password. Please
retry.' To resolve, please delete what has been pre-populated and re-type your
username (this will be your email address) and password.