GoCardless - Payment Processing Time

Helpdesk -

When members pay by GoCardless, funds are processed through the RBS banking system and take a number of days to reach your organisations bank account.  Note, at no time does Pay Subs Online 'sit' on any of your organisations funds.  The time it takes for funds to clear is just part and parcel of taking payment by direct debit / bank transfer via GoCardless.

We've setout the timetable of payment for two scenarios.  Scenario 1 is when members are making their first payment of a recurring fee or a single bank transfer (non-recurring).  Scenario 2 is for subsequent payments in a subscription.

Day 0 – Payment creation
This is the day that you request payment via Pay Subs Online.  At this point, the bill is created in GoCardless and they submit the Direct Debit / bank transfer authorisation to the customer’s bank (cut off time is 4pm before rolling over to the next working day).

Day 2 – Payment submission (4pm)
Payment is submitted to the banking system, after this the payment can no longer be cancelled.

Day 4 – member charge date
Four working days after payment creation, the customer’s account is debited.

Day 6 – Payout
Two working days after the member charge date, the funds will be paid into the nominated bank account.

For subsequent payments in a subscription (or for a one-off payment from a customer who already has pre-authorised payments), the whole process takes one day less:

Day 0 – Payment creation
At this point, the bill is created in GoCardless system (cut off time is 4pm before rolling over to the next working day).

Day 1 – Payment submission (4pm)
The payment is submitted to the banking system, after this the payment cannot be cancelled.

Day 3 – member charge date
Three working days after payment creation, the members account is debited.

Day 5 – Payout
Two working days after the charge date, the funds will be paid into the nominated bank account.

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